Home Delivery Terms & Conditions

The Supplier may, at its discretion, offer direct home delivery of Calypso, Veldeau and LochAnna products to end consumers at the request of our retail Customers. To ensure a smooth and efficient delivery process, the Supplier requires our relevant retail Customers to agree to this clause 13. Please review these terms carefully and provide the necessary information for each delivery to avoid any delays or additional charges.

1. Delivery Charge: £55 + VAT per delivery for bathroom products. £75 + VAT per delivery for kitchen products. If a 2-person delivery is required, the delivery charge will be £250 + VAT.
2. Delivery Method: All deliveries will be kerbside only. Except for the 2-man delivery service, where goods will be delivered to a ground floor space or room.
3. Access Requirements: Residential areas must allow access for a large rigid lorry.
4. Assistance: All kerbside deliveries will be made by one driver. Therefore, someone aged 18 or older, capable of bringing the items into the property, must be present at the delivery location.
5. Delivery Scheduling: It is important when ordering and booking installations or trades people that sufficient time is allowed between the delivery date and the installation date. This is for the checking of goods and, if required, the re-delivery of any rejected or damaged items. The Supplier accepts no responsibility for fees or charges imposed by third parties as a result of delays.
6. Goods Inspection: Goods must be checked on delivery. Any visible damage should be reported to the driver and any other damages must be reported to the Supplier within 7 days of delivery.

1. Initial Attempts: The Supplier will make two delivery attempts to the address stated at the time of order included in the initial charge.
2. Additional Attempts: If delivery cannot be made after two attempts, an additional charge will apply for each subsequent delivery attempt, charged at the original delivery cost outlined above.

1. Notice for Changes: If a change of delivery date is required, 48 hours’ notice before the day of dispatch is required. If changes are made to delivery details after goods have been dispatched, a charge of 25% of the order value will be applied.

1. Restocking Fees: A standard restocking fee of 25% of the item value will apply for all returns.

1. To facilitate the delivery, the following information is required from retail Customers:
   1. Recipient Details:
      1. Name of the person who will be present to take delivery.
      2. At least one mobile telephone number of the recipient, which will be used to send text message delivery notifications. The Supplier may also call this number to confirm locations, access, or other delivery details.
      3. Email address of the recipient.
   2. Access Information:
      1. Any height, width, or weight restrictions that may affect our ability to deliver to the address.
      2. Any parking restrictions.
      3. Any vehicle restrictions (e.g., local authority, narrow roads, etc.).
      4. Any other delivery requirements or requests.

1. Contact Details: The contact details provided will receive delivery notifications, tracking links, and proof of delivery information.
2. Delivery Slot Notification: The recipient will receive a text in the morning to confirm a delivery slot. The Supplier may also call this number to notify when enroute or to ask questions about the location or access.
3. Tracking Links: Tracking links will be sent via email and mobile to the contact details provided.
4. Delivery Hours: Deliveries will be made between 7 am and 6 pm. An approximate three-hour delivery slot will be provided on the day of delivery.

1. Surface Requirements: Solid, flat surfaces are required to facilitate safe delivery. Pallets cannot be delivered on steep inclines.
2. Kerbside Delivery: Kerbside delivery will be made as close to the property as possible.
3. Packaging Disposal: Packaging disposal is the responsibility of the recipient.

1. Delivery by the Supplier: All orders are delivered by the Supplier’s expertly trained drivers using the Supplier’s vans whenever possible.
2. External Couriers: When the Supplier cannot make the trip, the Order will be delivered by one of the Supplier’s carefully selected external couriers.

1. The following postcodes are excluded from home delivery-
   • GY
   • JE
   • IM
   • ZE
   • BT
   • PO
   • HS
   • KW
   • IV (except IV1 & IV30)
   • PA (except PA1 & PA15)

By agreeing to these terms, retailers ensure a streamlined delivery process and help us maintain a high standard of service for your end consumers.

Please review these terms carefully and provide the necessary information for each delivery to avoid any delays or additional charges.

Thank you for your cooperation.